Frequently Asked Question

SPEED
**If customer is not sure of what they are doing or non tech savvy, let them send a photo of the modem or the
NTD
• the more devices that are connected to the same network and the farther the device from the
Modem/Router the slower the connection is.
• with only 1 device connected to the network and if possible, via ethernet cable, run a speed test at
"speedtest.vocphone.com"
• determine if the issue occurs via ethernet cable or Wi-Fi
• Power cycle the Modem/Router. Turn the modem off, unplug from the power for at least a minute
before plugging it back it and turning it back on.
• For Wi-Fi related issue – you can try changing the Wi-Fi channel in the Modem interface
• Try another modem if it came from another provider
• Log a report to support@fiber-corp.com if the issue persists and provide the customer a 24-business hour
TAT